Voice Analytics

The integration of tracking and analysis tools is already well known and is part of everyday marketing. But what does analysis look like with voice assistants?

With voice analytics, recorded conversations can be analyzed to gather information about the participants in the conversation and specifically improve products, processes and the customer experience. Voice analytics analyzes effectively all conversations and transforms them into strategic usable data for many business areas.

What content is being used and how often? At what points in the conversation do users leave? For such questions, which lead to a qualitative evaluation of skills or actions, the market already has various tools ready. We have studied these analysis tools in detail and are ready to provide you with all the data and standardized reporting on your channels.